// account coach
Pulse
Watches your book like a hawk. Flags churn weeks early. Drafts saves before you ask.
What Pulse does.
Pulse is your private CS coach. You give her your book of accounts (or the parts you want to share). She reads them daily, watches for churn signals across product usage, support tickets, sentiment, and exec changes, and DMs you at 8am with the three accounts that need attention today and the one move that'll matter most. She's read every playbook in the library and pulls the right one for your specific situation.
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Claude Sonnet
Lives in
Daily 8am DM · In-chat coaching · Account briefs
Audience
Member-facing
Pulse flags it the next morning, drafts a check-in email with three angles to test, and surfaces the playbook from the member who saved a similar account last quarter.— Pulse · account coach
Three things that actually happen.
01
A high-ARR account's usage drops 40% week-over-week.
Pulse flags it the next morning, drafts a check-in email with three angles to test, and surfaces the playbook from the member who saved a similar account last quarter.
02
You're prepping for a renewal call.
Pulse builds you a one-pager: account history, last 6 product touchpoints, sentiment trend, three risks, three expansion vectors, and the closest member who's closed a similar deal.
03
You miss two days of check-ins on an account.
Pulse nudges you, but only on accounts where the data says it actually matters. No nagging. No streaks. Just the move that'll move the number.
What Pulse won't do.
- Touch your CRM directly in v1. v2 will offer a Salesforce/HubSpot integration with explicit consent.
- Share your account data with any other member or any company.
- Pretend to be your manager. She's a coach, not a checkpoint.
How we know it's working.
Was the morning brief useful? Did the recommended action move the account? End-of-quarter review compares predictions to outcomes.