In short CSM owning onboarding, renewals and expansion for named accounts at a developer-focused revenue-signals startup; 2-4 years; on-site.
About the role
What you'd do
- Own and manage success for named accounts end to end
- Own customer onboarding and setup
- Act as product consultant guiding settings and implementations
- Own renewals, upsells and expansion revenue
They'll screen for
- 2-3 years in an early-stage SaaS company (or 3-4 years in VC / management consulting)
- Client-facing experience; past experience managing US-based accounts preferred
- Ownership of renewals and expansion revenue
- MBA from a Tier-1 institute preferred
Skills they list
- customer success
- account management
- renewals
- developer tools
- SaaS
Read the full job description
ABOUT REO
Who we are
Reo.Dev
is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.
Read more here:
https://app.notion.com/p/roverly/About-Reo-Dev-18c33e0c3ba2808280f8e4235365a052
Great! Now let’s talk about You and this Role! 🙌
🎉
What will you be working on?
You will own and manage success
for named accounts. This means doing everything and anything that they are retained, grow in revenue and find success with
Reo.Dev
. This also includes
Owning customer/ account onboarding and setup
Working with them to understand their goals and explain how the product helps them in achieving these goals
Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals
Being the key channel of customer feedback. Liaison with various team to see that customers are able to get the desired output.
You will
own customer renewals and up-sales.
This means you will:
Own expansion revenue from your accounts
Own relationships with customers and buyers in the account.
Advice them on the right product packages and upgrades they might be needing in their growth journeys
Spearhead product adoption within the customer enterprise
👯
Skill we are looking for in this role
This is a critical role in a fast-scaling environment. We are looking at ambitious Account Managers / CS reps with experience in early stage companies . Few qualities will be preferred however:
Past experience of working in an early SaaS startups (2-3 years) or
Past VC/ Management Consulting Experience (3-4 years) or
Past experience of being in a client facing role
Past experience of managing US based accounts
MBA from Tier 1 institutes
👯
What qualities we look for in our team members?
While there is no stencil for the type of people we like, there are a few traits that might make
Reo.Dev
a better fit for you.
Reo.Dev
might be a good fit if you:
Work hard, hands-on and want to grow really fast.
Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.
Execute fast.
Are hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).
Are someone people like to work with, low on ego, high on humility
Have the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time
Have a longish view of your career growth and not optimising for the next 1-2 years.